Privacy Policy

We are committed to protecting your privacy and keeping your personal information secure. This policy sets out how we collect information you send us on our website. This will help you decide how you want to use our site, products and services.

We will never release information about our customers or business partners to any other person or organisation without your consent, unless:

• there is an emergency;
• we genuinely believe that we must do so by law; or
• we need to protect your legal rights.

This privacy policy only covers our consumer website at www.themortgagecentres.com. Other links within this site to other websites are not covered by this policy.

General Information

Data Protection

We keep to our obligations under the Data Protection Act 1998 that relate to holding personal data. If we hold this type of information about you, we will only use this for the purposes you have agreed to.

You have the right to see a copy of the personal data we hold about you and you can make us change any information that is incorrect. To provide a copy of this type of information we will ask you for a small fee.

Information we collect
When you visit our website we may collect the following information from you:

• Personal information you choose to disclose, that we collect on an individual basis and allows us to process your request.
• Personal information you choose to reveal that we collect and which allows us to contact you.
• Information on our website we collect generally as you and others browse our site.

Information which allows us to process your request
If you use our services to get a quote, to contact us or to buy a product, you may have to enter personal information for us to process your request.

We will only use the personal information you give us to process your request, unless we tell you otherwise when we collect it.

Information which allows us to contact you, such as your email address
We may use the details you give us to contact you about the services we offer.

Unless you ask otherwise, we may also send you emails about the latest products and services that we can offer. We will always give you the choice of whether to receive these emails.

If you communicate with us by email, we may keep your email, together with your email address and our reply, for our business records. We give the same protection to our electronic communications as we do to information we receive by post or phone.

We will not pass your contact details to any one else without your consent.

Website information
We collect information about trends in user behaviour on our website to show us which parts of our site are most commonly used and those that we may need to develop to make it easier for you to use.

This data will not be used by The Mortgage Centre in conjunction with data that identifies you as an individual.

Use of cookies
Cookies are small text files placed on your computer when you browse a website. In common with many other websites, The Mortgage Centre use cookies for a variety of purposes.

The Mortgage Centre use 'first party cookies' in a general way, to gauge use of our website and measure response to our publicity and site usage.

The Mortgage Centre may use the same cookie for more than one purpose. For example, to understand the effectiveness of a campaign a cookie may be used to measure media responsiveness and site navigation.

The Mortgage Centre will not use data from which you can be individually identified in conjunction with data that tracks general user behaviour.

Most browsers are set to automatically accept cookies and if you're using Microsoft's Internet Explorer, Mozilla Firefox or Netscape Navigator you should be able to configure your browser to restrict or block cookies, or you may wish to delete them.

How to find and control your cookies
You can set your computer to accept all cookies, tell you when a cookie is issued, or not to receive cookies at any time. If you decide not to receive cookies it may limit your use of our website and services.

Below are the instructions on how to find your cookie settings:

• Edit
• Preferences
• Click on Advanced
• Click on Cookies.

• Choose Tools
• Internet Options
• Click the Privacy Tab
• Click on Custom Level
• Click on the 'Advanced' button
• Tick the 'override automatic cookie handling' box and select Accept, Block or Prompt for action as appropriate.

• Choose Tools
• Options
• Click the Privacy Icon
• Cookies

• Choose Tools
• Internet Options
• Click the Security tab
• Click on Custom Level
• Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.

For more information about how to find and accept/reject cookies please read your browser help manual.
If you send us an email from your private mailbox, we cannot guarantee the security of the content until we actually receive it. For that reason, please do not send an unsecured email with confidential information such as your National Insurance or bank account numbers.

Likewise, if we send an email to your mailbox, for example to reply to an enquiry, we cannot guarantee it will stay private once the email has left us.

This means that we do not accept responsibility for the security of emails outside our systems, or accept liability if anything happens to your emails (for example, if they are intercepted) outside our systems.

If you ask us to email you information that is personal or confidential, we may need to ask you for extra information to check your identify and to give your authority to send that information to you. We have to do this under the Data Protection Act.

Revealing information to others
We do not sell, rent or trade your personal information to others. We may give general statistics about our customers, sales, and related site information to other companies. These statistics will not include any information that personally identifies you, unless we have said otherwise in this policy.

Your permission
When you use our website, you agree to us collecting and using information as we have described.

If you have any further questions about our privacy policy please contact us on 01452 729727.

If we change our privacy policy, we will post the changes on this page so that you are always aware of:

• what information we collect,
• how we use it, and
• in what circumstances we reveal it.